Customer Support Options:
••• Important Store Terms ••• See full Store Terms before ordering!
• ReadySafeGo™ = Most Radios Pre-Programmed & Guaranteed NO DOAs! 30-Day Returns
• I’ve discontinued accepting PayPal & Venmo due to unfair practices, but can arrange for them or CashApp/Check upon request.
• Orders typically processed within 12-72 hours, if not otherwise specified on homepage. Shipping insurance included on all orders.
• USPS Priority Mail and Flat-Rate have the same delivery times. I use recycled & reused packing materials when possible.
• Orders over $750 require a delivery signature (for each package). I DO ship to USPS PO Boxes! Sorry, no APO/FPO at this time.
• Backordered items usually ship within 3-5 days, unless otherwise specified on product page or homepage.
• Order changes for packed shipments will incur a 3% service fee on refunds, store credits, holds or modifications.
• All payments are processed when order is placed. CA Sales Tax will be added to all California orders.
• Orders with backordered items will show as “On Hold” until processed. No separate shipping of items unless otherwise arranged.
• Your Shipping Address must match your PayPal account (no shipping address changes for orders with PayPal payments).
• No refunds for digital products, custom programming services or opened software kits.
• All refunds incur a 4% restocking/transaction fee deduction (of refund amount, 5.5% for international cards) – Purchase wisely!
• Please check the homepage for progress on my popular backordered radios.
• You will get a processing email and then a tracking email when your order is processed and packed.
• ALL Li-ion batteries MUST be sent vis Priority Mail: 1 extra battery per radio or 2 batteries total per package.
• Orders with 3+ batteries must use surface transport, which may take longer (5.5 lbs. max or must be split up with extra fee).
••• Contact Me if you have any questions before ordering.
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